1. I have registered on the site, But I have not received the confirmation email to activate. What can I do?
In the very rare case, you may receive the activation mail with delay. In such a case, You can SMS or Whatsapp your user id to 9994818463 to get your account activated. Please keep in mind account activation is different from account approval and account membership. Account activation helps you login to your account after registration.
2. During registration and after activation of my account, I uploaded my photos. But the photos show still pending for approval. What should I do?
If you have uploaded your photo, our system may take some 10 minutes to 6 Hours time to approve your photos. You shall WhatsApp 9994818463 if your photos are not approved even after 24 hours and ask for the status.
3. I have paid the money through payment link in the site, but why I am not getting full feature paid option?
To access the full features of your membership, please confirm that you have uploaded your ID and Address proof images. If you have uploaded your id proof images and your membership is pending to get activated for PAID MEMBERSHIP you cannot access all features.
So your profile will be converted as PAID MEMBER within 24 hours of your payment. If you reversed or claimed your payment before activation, your profile will be deleted automatically. So when you pay to payment gateway link [ Example - RazorPay] it may take some hours to reach our banks. So please keep patience to get your package activated. If you need to activate your paid membership immediately, then you may need to call customer care and ask them to activate your package, though your package will be activated within 24 hours automatically by default. Please don't forget to log out and log in again.
4. I made the payment, but even after 1 hour, I am unable to see the contact details or a full profile of my search or match. What may be the reason?
If you have made the payment to Hindumatri.com, you may need to log out. And do not log in for another 10 or 15 minutes. Then log in again to get full access of your account. Once you made the payment, our automatic system will put you in the paid membership section so you need to log out as a free member. when you re-login again you can find your account turned to a paid membership.
5. I have chosen the paid membership but I am not finding any suitable match for me, Will my money get refunded?
In any situation, the payments you made to Hindumatri.com will not be refunded as we request everyone to read our refund policy before making payments which are available in the payment section.
6. Is there any limitation to access phone number and contact details of other profiles after making the payment?
Yes. The limitation is displayed in Membership plan page.
7. Can I ask the Customer care to find a match for me?
No, Customer care is only to provide, activation, approval and paid membership activation. Customer care will not do any personal service for your matrimonial search.
8. Is there any Relationship Manager service with this Portal to find my right match?
At present such service is not provided by us. In future we plan to do so.
9. I am not well enough to register over online. How can I get registered?
If you do not know internet access and if you need support to register by our staff, you may need to make the payment first to our bank account. Then you may need to contact our customer care, and intimate about your payment details. Then they will fix a comfortable time to register for you by asking questions one by one with you over the phone.
You shall also send your horoscope photos and bio-data details to our PO box address which may be registered by our staffs on your behalf and they will intimate you once they registered. Please don't forget to provide your mobile number while sending details to us. You can send your matrimony details in the ordinary post (do not send through registered post) to the below address with the pin code.
P O BOX NO: 14
MADURAI - 625007
TAMILNADU - INDIA
10. What is the Whatsapp Number to get support from this portal?
Only paid members are permitted to get connected with Whatsapp. You need to message 9994818463 with your username and mobile number.
11. Shall we submit profile in person, or shall we meet your staffs in person?
This is completely an online system and we do not entertain users to meet us in person. Everything is made online. If you have no access to the internet then you can send your details with the phone number in the ordinary post to the above post box number.
12. I have registered my profile but I am not getting any calls from others. What may be the reason?
Your Prefered match setting in PARTNER PREFERENCES may not be matching with other members. Please try to edit the information in the prefered match section by going to My Profiles and then Edit Profiles.
13. I am able to see several other company advertisements. Being a decent website, Why is it so?
Some advertisements may make good changes in life, We are also accepting commercial advertisements from the third party and even from Google to fill out the empty spaces of this portal. Use AdBlock extension in your browser to avoid advertisements.
14. What about canceling or deleting my profile?
You may have reasons to cancel your account, It may be as you got married or you may not be happy with us. In such a situation, you have all the rights to cancel or delete your account at any time. After Login, go to the CONTACT PAGE and write to us with your userid and email address. Note - If you have paid any money for any packages in our Telugu Brahmin Matrimony Portal your amount will not be refunded. Kindly go through Terms Page in the bottom of this page.
15. I am getting an error message as my profile is suspended. Why?
Earlier we were liberal of user profile trustworthiness. But as per the instructions of the Ministry of Women's and child development department of Government, we are strict in confirming the identity of a matrimony user without any gender discrimination.
New questions may be updated as it raises. Thank You